The ITIL® Monitor, Support, and Fulfil (Version 5) course is provided by HPE Polska, an ATO of PeopleCert.
Overview
This comprehensive course covers the core concepts and practical application of five key ITIL® management practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management.
The course provides participants with a clear understanding of the key concepts, guiding principles, values, and common challenges associated with these practices. It also offers best-practice guidance at both strategic and operational levels, enabling organizations to optimize performance and maximize the value derived from their service management capabilities.
Audience
This course is ideal for service management practitioners, IT professionals, and those working toward ITIL Master certification, including service management and delivery roles (e.g. IT operations manager, IT service manager), service delivery specialists (e.g. IT operations specialist), and process owners and leads (e.g. incident management lead, problem management lead).
Objectives
After completing this course, you should be able to:
Enhance operational performance across core service management practices
Support the consistent delivery of customer expectations and business value
Align strategic objectives with tactical and operational execution to drive overall business success
Integrate core operational ITIL® practices into a single, practical approach
Enable reliable and responsive service operations across monitoring, support, and fulfilment activities
Konspekt
Module 1: Introduction to the MSF Practices
Learn the processes and value streams of the Monitor, Support, and Fulfil practices, as well as how information and technology support and enable these practices.
Module 2: Incident Management
Understand the purpose of the incident management practice, recall key related terms, and understand its success factors and associated metrics
Module 3: Service Desk
Learn about the purpose of the service desk practice, recall key related terms, and understand its success factors and associated metrics
Module 4: Monitoring and Event Management
Understand the purpose of the monitoring and event management practice, recall key related terms, and understand its success factors and key metrics
Module 5: Problem Management
Learn about the purpose of problem management, recall key related terms, and understand its success factors and associated metrics
Module 6: Service Request Management
This module helps you understand and explain the purpose of the service request management practice, recall key related terms, and understand its success factors and associated metrics
Module 7: Practice Capability Development
Gain knowledge about the capability levels of the ITIL maturity model, understand how capability criteria support practice development, and plan a capability self-assessment
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Wymagania
Prerequisites
Before attending this course, you must have the following:
Hold the ITIL 4 Foundation certification and/or the ITIL Foundation (Version 5) certification
To achieve the ITIL (Version 5) Practice Manager certification, you must complete this course with an accredited training organization (ATO) and pass the exam, as well as complete the ITIL Transformation (Version 5) course with an ATO and pass the corresponding exam
This course and certification fulfill one of the three prerequisites required to obtain the ITIL Master (Version 5) designation.
W cenę szkolenia wliczono
Autoryzowane materiały szkoleniowe w formie elektronicznej bądź papierowej
Materiały szkoleniowe, notatnik, długopis
Kawa, herbata, słodki poczęstunek (w przypadku szkoleń stacjonarnych)
Obiad (w przypadku szkoleń stacjonarnych)
Firma NT GROUP Sp. z o.o. jest Autoryzowanym partnerem firmy HPE
Spółka posiada wpis do ewidencji placówek niepublicznych Nr ew. ES.VIII.4320-6/p.n./2003 wydany z upoważnienia Prezydenta Miasta Łodzi
Dofinansowanie
Zachęcamy do skorzystania z możliwości dofinansowania szkoleń oferowanych przez naszą firmę. Dostępne rozwiązania:
Wsparcie z Funduszy Europejskich (BUR) nawet do 85% na usługi rozwojowe dla przedsiębiorstw oraz osób indywidualnych.
Szkolenia dofinansowane z Krajowego Funduszu Szkoleniowego do 100% wartości szkolenia na kształcenia pracowników i pracodawców.
Skontaktuj się z nami,aby uzyskać więcej informacji. Oferujemy pełne wsparcie w tym procesie.
Zapraszamy!
Egzaminy
Certifications and related exams
This course prepares you for PeopleCert ITIL Monitor, Support, and Fulfil (Version 5) certification exam.
The examination voucher is included in the course fee. Please note that the examination voucher and course materials are not available for purchase separately.
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