The ITIL® Foundation Bridge (Version 5) course is provided by HPE Polska, an ATO of PeopleCert.
Overview
This courseis designed for professionals who hold an ITIL® 4 Foundation certificate (or any higher-level ITIL 4 credential, excluding Cloud and Sustainability) and wish to transition to ITIL (Version 5). This bridge syllabus focuses exclusively on the new, modified, and expanded concepts introduced in the latest version, without reassessing topics that remain unchanged from ITIL 4.
The course introduces key digital product and service management concepts not covered in ITIL 4, establishing a common language for modern organizational practices. You gain an overview of the updated ITIL (Version 5) framework—including core model enhancements—and learn how these elements drive the creation, delivery, and continual improvement of services. By bridging existing ITIL 4 knowledge, you understand how value is co-created in an era of AI, automation, and data-driven decision-making, while remaining adaptable to diverse organizational contexts.
The associated exam assesses a candidate’s ability to recall and understand the ITIL (Version 5) framework as defined in the syllabus. Successful completion awards the ITIL Foundation (Version 5) certification, fulfilling the prerequisite for all higher-level ITIL (Version 5) qualifications.
Audience
This course is ideal for anyone who has successfully achieved the ITIL 4 Foundation certification (or any ITIL 4 higher level certification except Cloud and Sustainability) and wants to transition to ITIL Foundation (Version 5). This bridge syllabus focuses exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation.
Objectives
After completing this course, you should be able to understand and explain:
Key ITIL terms and definitions
The ITIL four dimensions of product and service management
The ITIL product and service lifecycle
The ITIL Value System
Value stream identification, mapping, and management
ITIL and AI
ITIL and other frameworks
Konspekt
Module 1: Key Concepts of Digital Product and Service Management
Product and service Management
Service offering
Value co-creation
Module 2: Service Relationships
Define organization, service provider, service consumer, and digital product vendor
Define and Understand: basic, cooperative, and collaborative (partnership) service relationship
Define sponsor, customer, and user roles; Define service quality and service level
Understand the role of service provider, service consumer, and digital product vendor
Explain utility, warranty, user experience, and sustainability
Module 3: The ITIL Value System
Know the components of the ITIL Value System and their role in an organization:
Guiding principles
Governance
Value chain
Management practices
Continual improvement
Explain the ITIL Value System and its purpose
Module 4: Governance
Define governance
Explain the enabling nature and the activities of governance
Module 5: ITIL Guiding Principles
Describe the interaction of the ITIL Guiding Principles and how they work together
Module 6: Value Chain, Lifecycle Activities, and ITIL Management Practices
Introduction to ITIL Product and Service Lifecycle
Purpose of the ITIL Product and Service Lifecycle management activities
Value chain
Management practices
Module 7: Value Streams: Mapping and Management
Key concepts of value stream mapping and management
Purpose of value stream mapping and management
Module 8: Continual improvement
List the steps of the ITIL Continual Improvement model
Understand the steps of the ITIL Continual Improvement model
Describe continual improvement within the ITIL Value System and its role in the organization
Module 9: The Four Dimensions of Product and Service Management and AI
Introduction to the ITIL four dimensions of product and service management
Internal factors and external factors
Introduction to AI
ITIL AI governance
Module 10: ITIL and Other Frameworks Integration
ITIL and DevOps
Understand how ITIL and DevOps can be used together
Understand how ITIL and DevOps are complementary in the management of the product and service lifecycle
ITIL and PRINCE2
Understand why project management is important in ITIL
Understand how ITIL and PRINCE2 are complementary in the management of the product and service lifecycle
Pokaż więcej
Wymagania
Prerequisites
Before attending this course, you should hold an ITIL 4 Foundation certificate or any higher-level ITIL 4 credential (excluding Cloud and Sustainability).
W cenę szkolenia wliczono
Autoryzowane materiały szkoleniowe w formie elektronicznej bądź papierowej
Materiały szkoleniowe, notatnik, długopis
Kawa, herbata, słodki poczęstunek (w przypadku szkoleń stacjonarnych)
Obiad (w przypadku szkoleń stacjonarnych)
Firma NT GROUP Sp. z o.o. jest Autoryzowanym partnerem firmy HPE
Spółka posiada wpis do ewidencji placówek niepublicznych Nr ew. ES.VIII.4320-6/p.n./2003 wydany z upoważnienia Prezydenta Miasta Łodzi
Dofinansowanie
Zachęcamy do skorzystania z możliwości dofinansowania szkoleń oferowanych przez naszą firmę. Dostępne rozwiązania:
Wsparcie z Funduszy Europejskich (BUR) nawet do 85% na usługi rozwojowe dla przedsiębiorstw oraz osób indywidualnych.
Szkolenia dofinansowane z Krajowego Funduszu Szkoleniowego do 100% wartości szkolenia na kształcenia pracowników i pracodawców.
Skontaktuj się z nami,aby uzyskać więcej informacji. Oferujemy pełne wsparcie w tym procesie.
Zapraszamy!
Egzaminy
Certifications and related exams
The course prepares you for the ITIL® Foundation Bridge (Version 5) certification exam from PeopleCert, equipping you with the essential knowledge and confidence needed to demonstrate their understanding of the new ITIL Foundation (Version 5). Successful completion of the exam earns the globally recognized ITIL Foundation credential and provides the required entry point for progressing to advanced ITIL (Version 5) qualifications.
The examination voucher is included in the course fee. Please note that the examination voucher and course materials are not available for purchase separately.
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