The ITIL® Service (Version 5) course is provided by HPE Polska, an ATO of PeopleCert.
Overview
This course provides clear, practical guidance for achieving excellence in digital service management, aligned with the ITIL framework. It focuses on aligning people, processes, and technology across the full-service lifecycle to strengthen resilience, improve responsiveness, and drive customer satisfaction.
This course prepares you to take the ITIL® Service Version 5 examination. It includes all assessment criteria and an official PeopleCert exam voucher.
Audience
This course is ideal for professionals who design, deliver, operate, support, and improve digital services end-to-end. This includes delivery/management, product and digital delivery, service design/architecture, and development teams working with operations. It is best suited for those focused on service quality and levels, reliability, governance, service relationships, and continual improvement.
Objectives
After completing this course, you should be able to:
Understand core concepts of digital products and services
Explain the ITIL Product & Service Lifecycle Model (scope, purpose, benefits, challenges)
Show how value chain activities and management practices enable lifecycle delivery
Apply each lifecycle activity: purpose, steps, roles, outputs, CSFs, and metrics
Describe how operating models and value streams support digital service management
Understand how AI, automation, PRINCE2, and DevOps enhance lifecycle delivery
Konspekt
Module 1: Foundation Recap and Digital Products and Services Overview
Introduction to digital products and services
The Digital Product and Service Lifecycle management activities
The benefits and challenges of the ITIL Product and Service Lifecycle management activities, from a service provider perspective
Module 2: Discover
Digital product and service lifecycle management activities and the purpose of discover activity
Key concepts and practices of the discover activity
Steps and outputs of the discover activity
Success factors and metrics of the discover activity
Module 3: Design
Digital product and service lifecycle management activities and the purpose of design activity
Key concepts and practices of the design activity
Steps and outputs of the design activity
Success factors and metrics of the design activity
Module 4: Acquire
Digital product and service lifecycle management activities and the purpose of acquire activity
Key concepts and practices of the acquire activity
Steps and outputs of the acquire activity
Success factors and metrics of the acquire activity
Module 5: Build
Digital product and service lifecycle management activities and the purpose of build activity
Key concepts and practices of the build activity
Steps and outputs of the build activity
Success factors and metrics of the build activity
Module 6: Transition
Digital product and service lifecycle management activities and the purpose of transition activity
Key concepts and practices of the transition activity
Steps and outputs of the transition activity
Success factors and metrics of the transition activity
Module 7: Operate
Digital product and service lifecycle management activities and the purpose of operate activity
Key concepts and practices of the operate activity
Steps and outputs of the operate activity
Success factors and metrics of the operate activity
Module 8: Deliver
Digital product and service lifecycle management activities and the purpose of deliver activity
Key concepts and practices of the deliver activity
Steps and outputs of the deliver activity
Success factors and metrics of the deliver activity
Module 9: Support
Digital product and service lifecycle management activities and purpose of support activity
Key concepts and practices of the support activity
Steps and outputs of the support activity
Success factors and metrics of the support activity
Module 10: Lifecycle Management
How to manage the end-to end lifecycle including ITIL, AI, and other frameworks
The ITIL AI Capability Model
How the use of AI can support service management
How AI and automation affect methods and tools used for service management
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Wymagania
Prerequisites
Before attending this course, you should have:
The ITIL® Foundation (Version 5) OR ITIL® 4 Foundation certificate is required as the prerequisite for ITIL®Service (Version 5) and higher‑level qualifications
Mandatory accredited training (via an accredited training organization or ITIL® Official eLearning) before you can sit the ITIL®Service (Version 5) exam
If you hold ITIL® 4 Foundation, PeopleCert and HPE provide an optional ITIL®Foundation Bridge (Version 5) transition route if you want to update to Foundation (Version 5). (Note: this bridge course and exam will be offered for a limited period only.)
W cenę szkolenia wliczono
Autoryzowane materiały szkoleniowe w formie elektronicznej bądź papierowej
Materiały szkoleniowe, notatnik, długopis
Kawa, herbata, słodki poczęstunek (w przypadku szkoleń stacjonarnych)
Obiad (w przypadku szkoleń stacjonarnych)
Firma NT GROUP Sp. z o.o. jest Autoryzowanym partnerem firmy HPE
Spółka posiada wpis do ewidencji placówek niepublicznych Nr ew. ES.VIII.4320-6/p.n./2003 wydany z upoważnienia Prezydenta Miasta Łodzi
Dofinansowanie
Zachęcamy do skorzystania z możliwości dofinansowania szkoleń oferowanych przez naszą firmę. Dostępne rozwiązania:
Wsparcie z Funduszy Europejskich (BUR) nawet do 85% na usługi rozwojowe dla przedsiębiorstw oraz osób indywidualnych.
Szkolenia dofinansowane z Krajowego Funduszu Szkoleniowego do 100% wartości szkolenia na kształcenia pracowników i pracodawców.
Skontaktuj się z nami,aby uzyskać więcej informacji. Oferujemy pełne wsparcie w tym procesie.
Zapraszamy!
Egzaminy
Certifications and related exams
This course prepares you for the following:
The ITIL® Service (Version 5) certificate from PeopleCert
This course contributes to the ITIL Managing Professional (MP) pathway when combined with ITIL® Product, ITIL® Experience, and ITIL® Transformation qualifications.
This course also contributes to the ITIL® Master (Version 5) designation
The examination voucher is included in the course fee. Please note that the examination voucher and course materials are not available for purchase separately.
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