The ITIL® Collaborate, Assure, and Improve (Version 5) course is provided by HPE Polska, an ATO of PeopleCert.
Overview
This course covers the key concepts, principles, values, challenges, and metrics of the following five management practices of ITIL® (Version 5):
Continual Improvement
Service Level Management
Relationship Management
Information Security Management
Supplier Management
This course provides best practice guidance at both strategic and operational levels to maximize value from these practices. You gain both the knowledge and skills necessary in these specific practice areas to then apply them directly in the workplace. You also learn how to improve by applying the ITIL practice success factors, and how to assess and develop practice capabilities by using the ITIL Maturity Model.
This training brings ITIL collaboration, assurance, and improvement practices together into a single, practical course. The principles learned in this course support stronger governance, supplier relationships, and service performance Ideal for organizations focused on consistency, trust, and continual improvement.
Audience
This course is ideal for service management practitioners, IT professionals, and those working toward ITIL Master certification. The combined practice course is aimed at validating the skills and knowledge of professionals seeking to establish good cross-practice collaboration and effective service value streams.
Objectives
After completing this course, you should be able to:
Define key concepts, principles, values, and challenges of the five identified ITIL (Version 5) management practices
Ensure stakeholders understand strategic and operational requirements to co-create value and achieve business goals
Integrate the five practices into organizational value streams
Understand interfaces and synergies across the five practices
Apply metrics and practice success factors to improve performance
Measure, assess, and develop practice capabilities using the ITIL Maturity Model
Prepare for the ITIL Collaborate, Assure, and Improve (Version 5) exam
Konspekt
Module 1: Continual Improvement
Align services with changing business needs through ongoing improvement of products, services, practices, and all related elements
Module 2: Service Level Management
Setting clear, business-based targets for service utility, warranty, and experience, and ensuring delivery is assessed, monitored, and managed against these targets
Module 3: Relationship Management
Establishing and nurturing relationships with stakeholders at strategic and tactical levels, including identification, analysis, monitoring, and continual improvement
Module 4: Information Security Management
Protecting organizational information by managing risks to confidentiality, integrity, and availability, along with aspects like authentication and non-repudiation
Module 5: Supplier Management
Ensuring suppliers and their performance are effectively managed to support quality service delivery, including optimized sourcing strategies and stronger supplier collaboration
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Wymagania
Prerequisites
Before attending this course, you must hold one of the following certificates: ITIL 4 Foundation or ITIL Foundation (Version 5). In addition:
To achieve the ITIL (Version 5) Practice Manager certification, you must complete this course with an accredited training organization (ATO) and pass the exam, as well as complete the ITIL Transformation (Version 5) course with an ATO and pass the corresponding exam
This course and certification fulfill one of the three prerequisites required to obtain the ITIL Master (Version 5) designation
W cenę szkolenia wliczono
Autoryzowane materiały szkoleniowe w formie elektronicznej bądź papierowej
Materiały szkoleniowe, notatnik, długopis
Kawa, herbata, słodki poczęstunek (w przypadku szkoleń stacjonarnych)
Obiad (w przypadku szkoleń stacjonarnych)
Firma NT GROUP Sp. z o.o. jest Autoryzowanym partnerem firmy HPE
Spółka posiada wpis do ewidencji placówek niepublicznych Nr ew. ES.VIII.4320-6/p.n./2003 wydany z upoważnienia Prezydenta Miasta Łodzi
Dofinansowanie
Zachęcamy do skorzystania z możliwości dofinansowania szkoleń oferowanych przez naszą firmę. Dostępne rozwiązania:
Wsparcie z Funduszy Europejskich (BUR) nawet do 85% na usługi rozwojowe dla przedsiębiorstw oraz osób indywidualnych.
Szkolenia dofinansowane z Krajowego Funduszu Szkoleniowego do 100% wartości szkolenia na kształcenia pracowników i pracodawców.
Skontaktuj się z nami,aby uzyskać więcej informacji. Oferujemy pełne wsparcie w tym procesie.
Zapraszamy!
Egzaminy
Certifications and related exams
This course prepares you for the PeopleCert ITIL Collaborate, Assure, and Improve (Version 5) certification exam.
The examination voucher is included in the course fee. Please note that the examination voucher and course materials are not available for purchase separately.
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