This course teaches students how to plan, implement and optimize the ITIL Continual Service Improvement (CSI) processes.
3 dni/18 godzin
This course focus the spotlight on the Service Operation principles and the Event Management, Incident Management, Problem Management, Access Management and Request Fulfillment processes.
5 dni/40 godzin
This course integrates the capabilities, processes and roles that result in well planned, properly protected and continually optimized services.
5 dni/40 godzin
This activity-based course provides experience using ITSM tools, guiding principles and IT best practices while applying concepts of Communication, Organizational Change Management and Measurements.
3 dni/24 godzin
1 dni/3 godzin