The ITIL® Foundation (Version 5) official eLearning+ course is provided by HPE Polska, an ATO of PeopleCert.
Overview
ITIL Foundation (Version 5) provides a powerful introduction to the core principles of modern digital product and service management, giving you a shared language and a clear understanding of what drives high performing organizations. It offers a streamlined overview of the ITIL framework—its guiding principles, core models, and foundational concepts—and shows how these elements enable organizations to design, deliver, and continually enhance products and services that create real value. The course highlights how ITIL has evolved to meet today’s demands, incorporating data driven decision making, automation, artificial intelligence, and contemporary ways of working, while remaining flexible enough to support organizations at any maturity level.
Official eLearning bundles authorized by PeopleCert integrate this exact curriculum into self-paced digital models. ITIL (Version 5)Official eLearning+ gives you unlimited access to your training for 12 months. The package also includes:
Official eBook
Official training materials learner kit
Exam voucher (including proctor)
Learning resource kit
Interactive eLearning
Quizzes and knowledge checks
Auto-marked sample papers
Official mock exam
Free exam re-take
Audience
This course is ideal for digital and IT professionals, managers and team leaders, business and service‑focused roles, career starters and career changers, organizations seeking alignment, and professionals and organizations seeking to elevate the way they design, deliver, and improve digital products and services.
Objectives
After completing this course, you should be able to understand and explain:
Key ITIL terms and definitions
The ITIL Four Dimensions of Product and Service Management
The ITIL Value System
The ITIL Product and Service Lifecycle
Value stream identification, mapping, and management
ITIL and AI
ITIL and other frameworks
Konspekt
Module 1: Key Concepts of Digital Product and Service Management
Define the ITIL Product and Service Lifecycle
Define digital product and service management
Understand experience, strategy, and transformation
Explore service offerings and service interactions
Understand value co-creation
Differentiate outputs and outcomes
Module 2: Service Relationships
Define organizations, service providers, service consumers, and digital product vendors as key concepts of service relationships
Define basic, cooperative, and collaborative service relationships
Define the service journey as a key concept of service relationships
Define sponsor, customer, and user roles within service relationships
Define service quality and service levels
Module 3: The ITIL Value System (VS)
Explore the components of the ITIL Value System
Understand the ITIL Guiding Principles
Understand governance within the ITIL framework
Explore the Service Value Chain
Understand ITIL management practices
Explore continual improvement
Module 4: Governance
Define governance
Explain the enabling nature and activities of governance
Module 5: ITIL® Guiding Principles
Understand and apply the ITIL Guiding Principles
Describe how the ITIL Guiding Principles interact and work together
Module 6: Value Chain and ITIL Management Practices
Identify the purpose of each ITIL Product and Service Lifecycle management activity within the value chain
Recall key terms and definitions related to value chain activities
Explain how value chain activities are supported by management practices to enable value creation
Understand the role of management practices within the ITIL Value System
Explain the structure and benefits of the official ITIL Practice Guides
Module 7: Value Streams: Mapping and Management
Understand the purpose and key concepts of value stream mapping and management
Understand the relationship between value stream mapping and value stream management
Module 8: Continual Improvement
Describe continual improvement within the ITIL Value System and its role in organizations
Understand the steps of the ITIL Continual Improvement Model
Module 9: The Four Dimensions of Product and Service Management
Explain the ITIL Four Dimensions of Product and Service Management and their importance in a holistic approach
Understand how AI can assist in the product and service lifecycle
Understand the ITIL AI Capability Model
Module 10: ITIL and Other Frameworks Integration
Understand how ITIL and DevOps complement each other across the product and service lifecycle
Recognize how ITIL practices collaborate with DevOps ways of working
Understand the importance of project management when applying ITIL practices
Understand how ITIL can be combined with PRINCE2® and PRINCE2 Agile® to deliver products and services effectively
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Wymagania
Prerequisites
There are no prerequisites for this course. It is designed to be accessible to anyone interested in understanding modern digital product and service management. While no prior experience is required, familiarity with digital or IT‑enabled environments can help you get even more value from the training.
W cenę szkolenia wliczono
Autoryzowane materiały szkoleniowe w formie elektronicznej bądź papierowej
Materiały szkoleniowe, notatnik, długopis
Kawa, herbata, słodki poczęstunek (w przypadku szkoleń stacjonarnych)
Obiad (w przypadku szkoleń stacjonarnych)
Firma NT GROUP Sp. z o.o. jest Autoryzowanym partnerem firmy HPE
Spółka posiada wpis do ewidencji placówek niepublicznych Nr ew. ES.VIII.4320-6/p.n./2003 wydany z upoważnienia Prezydenta Miasta Łodzi
Dofinansowanie
Zachęcamy do skorzystania z możliwości dofinansowania szkoleń oferowanych przez naszą firmę. Dostępne rozwiązania:
Wsparcie z Funduszy Europejskich (BUR) nawet do 85% na usługi rozwojowe dla przedsiębiorstw oraz osób indywidualnych.
Szkolenia dofinansowane z Krajowego Funduszu Szkoleniowego do 100% wartości szkolenia na kształcenia pracowników i pracodawców.
Skontaktuj się z nami,aby uzyskać więcej informacji. Oferujemy pełne wsparcie w tym procesie.
Zapraszamy!
Egzaminy
Certifications and related exams
The course prepares you for the ITIL Foundation (Version 5) certification exam from PeopleCert, equipping you with the essential knowledge and confidence needed to demonstrate your understanding of the ITIL Framework. Successful completion of the exam earns the globally recognized ITIL Foundation credential and provides the required entry point for progressing to advanced ITIL (Version 5) qualifications.
The examination voucher is included in the course fee. Please note that the examination voucher and course materials are not available for purchase separately.
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