The ITIL® Foundation Bridge (Version 5) Official eLearning+ course is provided by HPE Polska, an ATO of PeopleCert.
Overview
This course offers an accelerated pathway for professionals holding an ITIL 4 Foundation or higher credential (excluding Cloud and Sustainability) to upgrade their expertise. By focusing exclusively on the architectural enhancements, framework updates, and refined terminology of Version 5, this targeted syllabus delivers an efficient transition without reassessing concepts that remain unchanged from prior training.
You acquire the strategic competencies needed to align service management with modern, high-velocity digital ecosystems. The curriculum introduces critical product-centric concepts and establishes a unified vocabulary to drive seamless, cross-functional collaboration. Attendees gain a comprehensive understanding of how updated core models drive the creation, delivery, and optimization of services within an era of artificial intelligence (AI), automation, and data-driven decision-making.
Official eLearning bundles authorized by PeopleCert integrate this exact curriculum into self-paced digital models. ITIL (Version 5)Official eLearning+ gives you unlimited access to your training for 12 months. The package also includes:
Official eBook
Official training materials learner kit
Exam voucher (including proctor)
Learning resource kit
Interactive eLearning
Quizzes and knowledge checks
Auto-marked sample papers
Official mock exam
Free exam re-take
Audience
This course is ideal for anyone who has successfully achieved the ITIL 4 Foundation certification (or any ITIL 4 higher level certification except Cloud and Sustainability) and wants to transition to ITIL Foundation (Version 5). This bridge syllabus focuses exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation.
Objectives
After completing this course, you should be able to understand and explain:
Key ITIL terms and definitions
The ITIL four dimensions of product and service management
The ITIL product and service lifecycle
The ITIL Value System
Value stream identification, mapping, and management
ITIL and AI
ITIL and other frameworks
Konspekt
Module 1: Key Concepts of Digital Product and Service Management
Product and service management
Service offerings
Value co-creation
Module 2: Service Relationships
Organizations, service providers, service consumers, and digital product vendors
Service relationship models
Sponsor, customer, and user roles
Service quality and service levels
Utility, warranty, user experience, and sustainability
Module 3: The ITIL Value System
Components of the ITIL Value System
Guiding Principles
Governance
Service Value Chain
Management practices
Continual Improvement
Module 4: Governance
Governance fundamentals
Governance activities and enablement
Module 5: ITI® Guiding Principles
ITIL Guiding Principles
Applying Guiding Principles in practice
Module 6: Value Chain, Lifecycle Activities, and ITIL Management Practices
Introduction to the ITIL Product and Service Lifecycle
Lifecycle Management activities
Service Value Chain
ITIL management practices
Module 7: Value Streams: Mapping and Management
Value stream mapping concepts
Value stream management
Module 8: Continual Improvement
ITIL Continual Improvement model
Continual Improvement activities
Continual Improvement within the ITIL Value System
Module 9: The Four Dimensions of Product and Service Management and AI
Four Dimensions of Product and Service Management
Internal and external factors
Introduction to artificial intelligence (AI)
ITIL AI governance
Module 10: ITIL and Other Frameworks Integration
ITIL and DevOps
Integrating ITIL® and DevOps practices
Product and Service Lifecycle Management with ITIL and DevOps
ITIL and PRINCE2®
Project management in ITIL
Integrating ITIL and PRINCE2 practices
Pokaż więcej
Wymagania
Prerequisites
Before attending this course, you should hold an ITIL 4 Foundation certificate or any higher-level ITIL 4 credential (excluding Cloud and Sustainability).
W cenę szkolenia wliczono
Autoryzowane materiały szkoleniowe w formie elektronicznej bądź papierowej
Materiały szkoleniowe, notatnik, długopis
Kawa, herbata, słodki poczęstunek (w przypadku szkoleń stacjonarnych)
Obiad (w przypadku szkoleń stacjonarnych)
Firma NT GROUP Sp. z o.o. jest Autoryzowanym partnerem firmy HPE
Spółka posiada wpis do ewidencji placówek niepublicznych Nr ew. ES.VIII.4320-6/p.n./2003 wydany z upoważnienia Prezydenta Miasta Łodzi
Dofinansowanie
Zachęcamy do skorzystania z możliwości dofinansowania szkoleń oferowanych przez naszą firmę. Dostępne rozwiązania:
Wsparcie z Funduszy Europejskich (BUR) nawet do 85% na usługi rozwojowe dla przedsiębiorstw oraz osób indywidualnych.
Szkolenia dofinansowane z Krajowego Funduszu Szkoleniowego do 100% wartości szkolenia na kształcenia pracowników i pracodawców.
Skontaktuj się z nami,aby uzyskać więcej informacji. Oferujemy pełne wsparcie w tym procesie.
Zapraszamy!
Egzaminy
Certifications and related exams
Successfully passing this exam awards the formal ITIL Foundation (Version 5) Certification, satisfying the mandatory prerequisite required to pursue any advanced strategic or practice-manager learning pathways within the new ecosystem.
The examination voucher is included in the course fee. Please note that the examination voucher and course materials are not available for purchase separately
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