The ITIL® Product (Version 5) course is provided by HPE Polska, an ATO of PeopleCert.
Overview
This course equips you with practical guidance to innovate and co‑create value through digital products, aligned with ITIL guidance. It focuses on aligning people, processes, and technology to navigate the complexities of the product lifecycle and ensure products deliver measurable value aligned with business goals.
This course prepares you to take the ITIL® Product Version 5 examination. It includes all assessment criteria and an official PeopleCert exam voucher.
Audience
This course is ideal for professionals who manage digital products end‑to‑end and align product capabilities, services, and business outcomes. This includes product managers/owners, product development leaders, enterprise/solution architects, scrum masters, delivery and service leaders, IT operations managers, portfolio managers, digital leaders (e.g., CDOs), and other IT professionals.
Objectives
After completing this course, you should be able to:
Understand digital product and service fundamentals
Explain the ITIL® Product and Service Lifecycle Model and how value chain activities support it
Apply each lifecycle activity: purpose, steps, roles, outputs, CSFs, and metrics
Explain how management practices, operating models, and value streams enable product management, and how AI/automation, PRINCE2, and DevOps enhance delivery
Konspekt
Module 1: Digital Products and Services
Introduction to digital products and services
ITIL Version 5 digital product and service lifecycle management activities
Benefits and challenges of these activities from a product vendor perspective
Module 2: Discover
Digital product and service lifecycle management discover activities
The purpose of the discover activity
Key concepts and practices of the discover activity
Steps and outputs of the discover activity
Success factors and metrics of the discover activity
Module 3: Design
Understand the digital product and service lifecycle management design activities
The purpose of the design activity
Key concepts and practices of the design activity
Steps and outputs of the design activity
Success factors and metrics of the design activity
Module 4: Acquire
Digital product and service lifecycle management acquire activities
The purpose of the acquire activity
Key concepts and practices of the acquire activity
Steps and outputs of the acquire activity
Success factors and metrics of the acquire activity
Module 5: Build
Digital product and service lifecycle management build activities
The purpose of the build activity
Key concepts and practices of the build activity
Steps and outputs of the build activity
Success factors and metrics of the build activity
Module 6: Transition
The digital product and service lifecycle management transition activities
The purpose of the transition activity
Key concepts and practices of the transition activity
Steps and outputs of the transition activity
Success factors and metrics of the transition activity
Module 7: Operate
Digital product and service lifecycle management operate activities
The purpose of the operate activity
Key concepts and practices of the operate activity
Steps and outputs of the operate activity
Success factors and metrics of the operate activity
Module 8: Deliver
Digital product and service lifecycle management deliver activities
The purpose of the deliver activity
Key concepts and practices of the deliver activity
Steps and outputs of the deliver activity
Success Factors and metrics of the deliver activity
Module 9: Support
Digital product and service lifecycle management activities:
The purpose of the support activity
Key concepts and practices of the support activity
Steps and outputs of the support activity
Success factors and metrics of the support activity
Module 10: Lifecycle Management
How to manage the end-to-end lifecycle
ITIL, AI, and other frameworks
Understand the ITIL AI Capability Model
Understand how the use of AI can support product management
Understand how AI and automation affect methods and tools used for product
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Wymagania
Prerequisites
Before attending this course, you should have:
ITIL® Foundation Version 5 OR ITIL® 4 Foundation certificate is required as the prerequisite for ITIL®Product Version 5 and higher‑level qualifications
Mandatory accredited training (via an accredited training organization or ITIL® Official eLearning) before you can take the ITIL®Product Version 5 exam
If you hold ITIL® 4 Foundation certification, PeopleCert and HPE provide an optional ITIL®Foundation Bridge Version 5 transition route if you want to update to Foundation Version 5 (Note: this bridge course and exam is offered for a limited period only)
W cenę szkolenia wliczono
Autoryzowane materiały szkoleniowe w formie elektronicznej bądź papierowej
Materiały szkoleniowe, notatnik, długopis
Kawa, herbata, słodki poczęstunek (w przypadku szkoleń stacjonarnych)
Obiad (w przypadku szkoleń stacjonarnych)
Firma NT GROUP Sp. z o.o. jest Autoryzowanym partnerem firmy HPE
Spółka posiada wpis do ewidencji placówek niepublicznych Nr ew. ES.VIII.4320-6/p.n./2003 wydany z upoważnienia Prezydenta Miasta Łodzi
Dofinansowanie
Zachęcamy do skorzystania z możliwości dofinansowania szkoleń oferowanych przez naszą firmę. Dostępne rozwiązania:
Wsparcie z Funduszy Europejskich (BUR) nawet do 85% na usługi rozwojowe dla przedsiębiorstw oraz osób indywidualnych.
Szkolenia dofinansowane z Krajowego Funduszu Szkoleniowego do 100% wartości szkolenia na kształcenia pracowników i pracodawców.
Skontaktuj się z nami,aby uzyskać więcej informacji. Oferujemy pełne wsparcie w tym procesie.
Zapraszamy!
Egzaminy
Certifications and related exams
This course prepares you for the following:
The ITIL® Product Version 5 qualification certificate exam from PeopleCert
This course contributes to the ITIL Managing Professional (MP) pathway when combined with ITIL® Service, ITIL® Experience, and ITIL® Transformation qualifications
This course also contributes to the ITIL® Master Version 5 designation
The examination voucher is included in the course fee. Please note that the examination voucher and course materials are not available for purchase separately.
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