Certified Information Technology Manager (CITM) Training with Exam

Informacje ogólne

This course is designed to teach the competences required of the modern IT specialist working at the senior professional, team leader, supervisor or management level in IT management and is also known as the IT specialist’s course. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performance and development in dynamic environments.

Audience

• Senior IT professionals, team leaders, supervisors and managers such as IT manager, enterprise architect, ICT consultant, ICT operations manager, project manager, systems analyst, systems architect, business analyst, ICT security manager, business information manager, ICT security specialist, service manager, digital media specialist, ICT trainer, quality assurance manager, account manager

• This course is most suited for seasoned IT professionals who need to understand the requirements and core competences for managing IT in mission critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/ manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers

Course Objetives

After completion of the course, the participant will be able to:

• Provide guidance and implementation for IT strategy as set by senior IT and business management

• Select and manage staff, implement training programs, career plan development and job rotation programs

• Select, evaluate and negotiate vendors using RFI, RFP and selection criteria

• Provide guidance for developing, testing and implementing business applications

• Manage and/or assist in IT project management

• Design and implement service management processes for problem and change management

• Understand the need for business continuity and design the business continuity plan 

• Review and implement information security practices and controls

• Understand the need for business change, the role and activities of the business relationship manager

• Initiate and assist in risk management practices

• Understand and select new technologies such as Blockchain, big data and artificial intelligence

• Select suitable technologies for information management

• Measure and improve quality of IT service

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