This course is designed to teach the competences required of the modern IT specialist working at the senior professional, team leader, supervisor or management level in IT management and is also known as the IT specialist’s course. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performance and development in dynamic environments.
Audience
Senior IT professionals, team leaders, supervisors and managers such as IT manager, enterprise architect, ICT consultant, ICT operations manager, project manager, systems analyst, systems architect, business analyst, ICT security manager, business information manager, ICT security specialist, service manager, digital media specialist, ICT trainer, quality assurance manager, account manager
This course is most suited for seasoned IT professionals who need to understand the requirements and core competences for managing IT in mission critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers
Course Objetives
After completion of the course, the participant will be able to:
Provide guidance and implementation for IT strategy as set by senior IT and business management
Select and manage staff, implement training programs, career plan development and job rotation programs
Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
Provide guidance for developing, testing and implementing business applications
Manage and/or assist in IT project management
Design and implement service management processes for problem and change management
Understand the need for business continuity and design the business continuity plan
Review and implement information security practices and controls
Understand the need for business change, the role and activities of the business relationship manager
Initiate and assist in risk management practices
Understand and select new technologies such as Blockchain, big data and artificial intelligence
Select suitable technologies for information management
Measure and improve quality of IT service
Konspekt
Module 1: IT Strategy
The need for IT
Enterprise architecture
Service catalog
Service level management
Sustainable development
Module 2: IT Organization
Personnel need
Roles and responsibilities
Sourcing
Selection process
Hiring
Managing staff
Career planning
Training/job rotation
Performance appraisal
Staff departures
Module 3: Vendor Selection and Management
Vendor selection
RFI
RFP
Proposal evaluation
Vendor reference checks
Contract negotiation
Contract management
Vendor management
Recompete vendors
Module 4: Project Management
Methodologies
Project organization
Starting up/initiating
Planning/initiating a project
Risk
Quality
Scope
Work/product breakdown structure
Scheduling
Cost
Communication
Module 5: Application Management
Software Development Life Cycle (SDLC)
Software Quality Assurance (SQA)
Requirements
Development
Testing
Adoption (implementation)
Maintenance
Module 6: Service Management
Problem management
Change management
Module 7: Business Continuity Planning
Resources
Relocation of staff
Information requirement
Backup strategies
Site selection
Business continuity plan
Test and exercise
Test review, report and follow-up
Monitoring and review
Module 8: Risk Management
Guidelines
Context establishment
Identification
Analysis
Evaluation
Treatment
Communication
Monitoring and control
Module 9: Information Security Management
Standards
Confidentiality
Integrity
Availability
Controls types
Guideline for controls selection
Control categories
Information security awareness program
Security incident response
Module 10: Information and Knowledge Management
Information management
Data management
Information and data management technologies
Business intelligence
Best practices and pitfalls in data governance
Module 11: Business Change Management
Frameworks
Business Relationship Management (BRM)
Objectives
Lifecycle activities
Customer relationship
Building the business
Alignment
Module 12: Technology trends
Research and development
Blockchain
Big data
Artificial intelligence
Module 13: Quality
Standards and guidelines
Objectives and activities
Service review
Customer feedback
Surveys
Key performance indicators (KPIs)
Metrics
Scorecards and reports
Quality register
Pokaż więcej
W cenę szkolenia wliczono
Autoryzowany certyfikat producenta
Autoryzowane materiały szkoleniowe w formie elektronicznej bądź papierowej
Materiały szkoleniowe, notatnik, długopis
Kawa, herbata, słodki poczęstunek (w przypadku szkoleń stacjonarnych)
Obiad (w przypadku szkoleń stacjonarnych)
Firma NT GROUP Sp. z o.o. jest Autoryzowanym partnerem firmy HPE
Spółka posiada wpis do ewidencji placówek niepublicznych Nr ew. ES.VIII.4320-6/p.n./2003 wydany z upoważnienia Prezydenta Miasta Łodzi
Dofinansowanie
Zachęcamy do skorzystania z możliwości dofinansowania szkoleń oferowanych przez naszą firmę. Dostępne rozwiązania:
Wsparcie z Funduszy Europejskich (BUR) nawet do 85% na usługi rozwojowe dla przedsiębiorstw oraz osób indywidualnych.
Szkolenia dofinansowane z Krajowego Funduszu Szkoleniowego do 100% wartości szkolenia na kształcenia pracowników i pracodawców.
Skontaktuj się z nami,aby uzyskać więcej informacji. Oferujemy pełne wsparcie w tym procesie.
Zapraszamy!
Egzaminy
Certifications and related examinations
The CITM course material and exam are globally accredited by EXIN.
Candidates who successfully pass the exam will receive the official ‘Certified Information Technology Manager’ certificate. The certification is valid for three years after which the candidate needs to re-certify.
The exam is a 75-minute closed book exam with 50 multiple choice questions. The candidate requires a minimum of 33 correct answers to pass the exam.
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