ITIL 4 Specialist: Acquiring and Managing Cloud Services (AMCS)

Informacje ogólne

ITIL 4 Specialist: Acquiring and Managing Cloud Services explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value. The course explores the concept of the cloud services user journey, which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle. This course also considers the fundamental aspects of cloud computing to better prepare students to acquire and manage their cloud services with both efficiency and success.

Managing cloud services is complex and difficult. There are countless cloud services in the market, and an even greater number of ways in which those services can be implemented. Those tasked with acquiring and managing cloud services must acquire a new set of skills and knowledge—not only about cloud services themselves, but how to manage new operating models, redefine supplier relationships, adapt new ways to work, and change how customers engage with IT.

Audience

This course is ideal for consumers of cloud services who are tasked with finding the best way for their organizations to meet its objectives using technology and for people who are tasked with managing cloud services to meet its organization objectives.

Course objectives

After completing this course, you should be able to:

• Analyze available solutions and potential benefits using a vendor-neutral approach

• Effectively identify, select, and deliver optimized cloud services

• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework

• Adopt a customer-focused end-to-end cloud procurement user journey

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