This course is designed for those involved in event management and monitoring, problem management and root cause analysis, and access management.
3 dni/24 godzin
This course teaches the students how to plan, implement, and optimize service design processes consistent with ITIL best practices.
3 dni/24 godzin
This course focuses on the activities for transforming ITSM into a strategic asset and driving strategy through the service lifecycle.
3 dni/24 godzin , Najbliższy termin:2020-11-16
This course covers the Service Transition component of the ITIL lifecycle.
3 dni/24 godzin
1 dni/3 godzin , Najbliższy termin:2020-11-18
This course teaches students how to plan, implement and optimize the ITIL Continual Service Improvement (CSI) processes.
3 dni/18 godzin , Najbliższy termin:2020-12-07