Certified Data Center Facilities Operations Manager (CDFOM) Training with Exam

Module 1: Service Level Management

• Service Level Management

• Needs analysis

• Capability assessment

• Service portfolio

• Service catalogue

• Service Level Agreements (SLAs)

• Availability measurement

• Data points in SLA

• Service reporting

• Complaint procedure

• Customer satisfaction measurement

• Service Improvement Process (SIP)

• SLA content

 

Module 2: The Data Center Organization

• Operational issues

• Organization chart

• Roles and responsibilities

• Skills matrix

• Contingency/backup roles

• Shift management

• Performance management

• Career development

• Training and assessment

• Job rotation

• Succession planning

• Disciplinary program

 

Module 3: Managing Safety and Statutory Requirements

• Safety policies and regulations

• Occupational Health and Safety (OH&S)

• Safety awareness training

• Permit to Work (PTW)

• Lock-out/tag-out

• Personal Protective Equipment (PPE)

• Testing and tagging of equipment

• Emergency preparedness and response

• Reporting of safety issues

• Reviews/internal audit/external audit

 

Module 4: Managing Physical Security

• Security policies and procedures

• Security standards and guidelines

• Security staff

• Security awareness

• Security incident management

• Disciplinary program

• Reviews, internal and external audits

 

Module 5: Facilities Management

• Maintenance policies and procedures

• Various maintenance programs

• Outsourcing of maintenance activities

• Maintenance contract options

• Warranty

• Maintenance schedule

• Service situations

• Spare part management

• Contamination contro

 

Module 6: Data Center Operation

• Policies and procedures for data center operations

• Service operations and the daily data center operations

 

Module 7: Monitoring/Reporting/Control

• Monitoring requirements

• Escalation procedures

• Reporting

• Trend analysis

• Reviews

 

Module 8: Project Management

• Project management

• Project organization

• Project manager

• Project phases

 

Module 9: Environment Sustainability

• The importance of sustainability

• Sustainability policies

• Environmental management

• Power efficiency indicators

• Waste management

• Water management

• ICT utilization management

• Environmental performance measurements

• Renewable energy factor (REF)

 

Module 10: Organizational Resilience

• Business continuity

• Data center facility options

• Business impact analysis

• Type of facility

• Human resources

• Facility, equipment and consumables

 

Module 11: Governance, Risk and Compliance

• Management commitment

• Coordination, collaboration and integration

• Compliance

• Risk management

• Document management

• Financial management

• Vendor management

• Asset management

Prerequisites

• It is advisable for participants to have some experience in data center operations, although it is not required.

• It is highly recommended to attend HU0D1S: Data Center Foundation Certificate (DCFC) or HK258S: Certified Data Center Professional (CDCP) before attending this course.