This course draws together the activities required to determine what services to offer and to make agreements with customers and providers of the services.
5 dni/40 godzin
This course focus the spotlight on the Service Operation principles and the Event Management, Incident Management, Problem Management, Access Management and Request Fulfillment processes.
5 dni/40 godzin
This course provides in-depth coverage of the processes and tools that support the transition of services and service components.
5 dni/40 godzin
This course integrates the capabilities, processes and roles that result in well planned, properly protected and continually optimized services.
5 dni/40 godzin
This activity-based course provides experience using ITSM tools, guiding principles and IT best practices while applying concepts of Communication, Organizational Change Management and Measurements.
3 dni/24 godzin
1 dni/8 godzin
This course focuses on the activities for transforming ITSM into a strategic asset and driving strategy through the service lifecycle.
3 dni/24 godzin
This course teaches the students how to plan, implement, and optimize service design processes consistent with ITIL best practices.
3 dni/24 godzin