1 dni/3 godzin , Najbliższy termin:2020-09-09
This course draws together the activities required to determine what services to offer and to make agreements with customers and providers of the services.
5 dni/40 godzin , Najbliższy termin:2020-11-16
This course focus the spotlight on the Service Operation principles and the Event Management, Incident Management, Problem Management, Access Management and Request Fulfillment processes.
5 dni/40 godzin , Najbliższy termin:2020-08-24
This course provides in-depth coverage of the processes and tools that support the transition of services and service components.
5 dni/40 godzin , Najbliższy termin:2020-09-14
This course integrates the capabilities, processes and roles that result in well planned, properly protected and continually optimized services.
5 dni/40 godzin , Najbliższy termin:2020-10-12
1 dni/3 godzin , Najbliższy termin:2020-08-28
This activity-based course provides experience using ITSM tools, guiding principles and IT best practices while applying concepts of Communication, Organizational Change Management and Measurements.
3 dni/24 godzin , Najbliższy termin:2020-09-10
1 dni/3 godzin , Najbliższy termin:2020-09-11
This course focuses on the activities for transforming ITSM into a strategic asset and driving strategy through the service lifecycle.
3 dni/24 godzin , Najbliższy termin:2020-11-16
This course teaches the students how to plan, implement, and optimize service design processes consistent with ITIL best practices.
3 dni/24 godzin , Najbliższy termin:2020-10-12