This course focuses on the activities for transforming ITSM into a strategic asset and driving strategy through the service lifecycle.
3 dni/24 godzin , Najbliższy termin:2020-11-16
This course integrates the capabilities, processes and roles that result in well planned, properly protected and continually optimized services.
5 dni/40 godzin , Najbliższy termin:2020-10-12
This course teaches the students how to plan, implement, and optimize service design processes consistent with ITIL best practices.
3 dni/24 godzin , Najbliższy termin:2020-10-12
This course provides in-depth coverage of the processes and tools that support the transition of services and service components.
5 dni/40 godzin , Najbliższy termin:2020-09-14
This course covers the Service Transition component of the ITIL lifecycle.
3 dni/24 godzin , Najbliższy termin:2020-09-14
This course focus the spotlight on the Service Operation principles and the Event Management, Incident Management, Problem Management, Access Management and Request Fulfillment processes.
5 dni/40 godzin , Najbliższy termin:2020-08-24
This course is designed for those involved in event management and monitoring, problem management and root cause analysis, and access management.
3 dni/24 godzin , Najbliższy termin:2020-08-24
1 dni/3 godzin , Najbliższy termin:2020-06-26
3 dni/24 godzin , Najbliższy termin:2020-06-24
5 dni/40 godzin , Najbliższy termin:2020-06-22
1 dni/3 godzin , Najbliższy termin:2020-06-19
This course draws together the activities required to determine what services to offer and to make agreements with customers and providers of the services.
5 dni/40 godzin , Najbliższy termin:2020-06-15