This course draws together the activities required to determine what services to offer and to make agreements with customers and providers of the services.
5 dni/40 godzin , Najbliższy termin:2020-11-16
This course focus the spotlight on the Service Operation principles and the Event Management, Incident Management, Problem Management, Access Management and Request Fulfillment processes.
5 dni/40 godzin , Najbliższy termin:2020-12-07
This course provides in-depth coverage of the processes and tools that support the transition of services and service components.
5 dni/40 godzin
This course integrates the capabilities, processes and roles that result in well planned, properly protected and continually optimized services.
5 dni/40 godzin
1 dni/3 godzin , Najbliższy termin:2020-11-20