ITIL 4 takes a holistic approach to building and modifying technology-enabled services from demand to value. The Create, Deliver and Support (CDS) course is about utilizing service management, adapting and adopting best practices, and using the ITIL service value system (SVS) framework to facilitate value co-creation in organizations. The CDS course provides practical guidance for those who work within the broad scope of technology-enabled services. CDS also provides clear guidance on how to collaborate and coordinate efforts to design, build, and support integrated and effective products and services, building from ITIL Foundation. ITIL 4 Create, Deliver and Support also addresses the cultural and team management aspects of product and service management, provides an overview of the tools and technologies which support service management, and demonstrates how to integrate management practices into end-to-end value streams. It is one of three ITIL 4 Specialist publications and is part of the requirements to complete the ITIL 4 Managing Professional designation.
Profil odbiorcy
Senior IT leaders and executives
Managers, supervisory staff and team leaders
IT professionals who require a deeper understanding of the ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
IT professionals working in roles associated with a service-based business model
IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framewor
Czego się nauczysz?
Create, Deliver and Support (CDS) provides candidates with an understanding on how to integrate different value streams and activities to create, deliver and support ITenabled products and services, as well as how to apply relevant practices, methods and tools. The course prepares candidates for the PeopleCert ITIL 4 Specialist Create, Candidates must currently hold the ITIL 4 Foundation certificate before registering for this course.Deliver and Support formal examination. The official course syllabus outlines the following three categories:
Understand how to plan and build a service value stream to create, deliver and support services
Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services
Konspekt
Module 1: Course Overview
Module 2: Introduction to Create, Deliver, and Support
Module 3: The Evolution of Professionalism in IT and Service Management
Module 4: Using Information and Technology to Create, Deliver, and Support Services
Module 5: Value Streams to Create, Deliver, and Support Services
Module 6: Practices for CDS
• Change enablement
• Deployment management
• Incident management
• Knowledge management
• Monitoring and event management
• Problem management
• Release management
• Service design
• Service desk
• Service level management
• Service validation and testing
• Software development and managemen
Module 7: Prioritizing and Managing Work
Module 8: Exam preparation
Moduły
1. Course Overview
Module 1: Introduction to Create, Deliver, and Support
Module 2: The Evolution of Professionalism in IT and Service Management
Module 3: Using Information and Technology to Create, Deliver, and Support Services
Module 4: Value Streams to Create, Deliver, and Support Services
Module 5: Practices for CDS - Change enablement - Deployment management - Incident management - Knowledge management - Monitoring and event management - Problem management - Release management - Service design - Service desk - Service level management - Service validation and testing - Software development and management
Module 6: Prioritizing and Managing Work
Exam Preparation
Pokaż więcej
Wymagania
Candidates must currently hold the ITIL 4 Foundation certificate before registering for this course.
W cenę szkolenia wliczono
Autoryzowane materiały szkoleniowe w formie elektronicznej bądź papierowej
Materiały szkoleniowe, notatnik, długopis
Kawa, herbata, słodki poczęstunek (w przypadku szkoleń stacjonarnych)
Obiad (w przypadku szkoleń stacjonarnych)
Firma NT GROUP Sp. z o.o. jest Autoryzowanym partnerem firmy HPE
Spółka posiada wpis do ewidencji placówek niepublicznych Nr ew. ES.VIII.4320-6/p.n./2003 wydany z upoważnienia Prezydenta Miasta Łodzi
Dofinansowanie
Zachęcamy do skorzystania z możliwości dofinansowania szkoleń oferowanych przez naszą firmę. Dostępne rozwiązania:
Wsparcie z Funduszy Europejskich (BUR) nawet do 85% na usługi rozwojowe dla przedsiębiorstw oraz osób indywidualnych.
Szkolenia dofinansowane z Krajowego Funduszu Szkoleniowego do 100% wartości szkolenia na kształcenia pracowników i pracodawców.
Skontaktuj się z nami,aby uzyskać więcej informacji. Oferujemy pełne wsparcie w tym procesie.
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